Privacy policy

Effective Date: 01/01/2022​
Last Updated: 01/01/2025

1. Introduction

Track Tennis ("we," "our," or "us") values your privacy and is committed to protecting the
personal information of our users. This Privacy Policy explains how we collect, use, and
safeguard your information when you access and use our cloud-based video streaming and analytics platform through our website, mobile applications, and related services (collectively, the "Service").

By using Track Tennis, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please discontinue the use of our services.

2. Information We Collect

2.1 Personal Information

We collect only the minimum required personal information necessary for user
authentication and account management, including:

• Email address (used for account creation, login, and communication)

2.2 Non-Personal Information

We may collect non-identifiable data to improve our services, including:

• Device type and browser information
• Usage statistics (such as time spent on the platform)
• Video viewing and streaming activity

2.3 Payment Information

• Track Tennis does not process or store any payment details.
• All transactions are securely handled by third-party payment processors (e.g., Stripe).

2.4 Cookies & Tracking Technologies

• We use cookies and analytics tools to enhance the user experience and improve
  platform functionality.
• Users can modify browser settings to disable cookies, but this may impact platform performance.

3. How We Use Your Information

We use collected information to:​
✔ Provide and improve our streaming and analytics services​
✔ Authenticate users and manage accounts​
✔ Enable video access, including live streaming, recording, and analytics​
✔ Enhance platform security and prevent fraud​
✔ Communicate updates, service-related notices, and customer support​
✔ Analyze user interactions for service optimization
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We do not sell or rent your personal data to third parties.

4. Data Sharing & Third-Party Integrations

Track Tennis integrates with third-party analytics providers (e.g., Tennis Analytics, Tennis Comstat, Cizr Tennis, Golden Set Analytics, 7Shots).

• Users may choose to submit their match videos for analysis via our platform.
• Each provider operates under their own privacy policies, and we recommend
  reviewing them before submitting video content.

Additionally, Track Tennis may share limited non-personal data with:

• Payment processors (for transactions)
• Cloud infrastructure providers (Amazon Web Services for secure hosting)

We will only disclose personal data when legally required, such as for compliance with law enforcement requests.

5. Data Security

We implement industry-standard security practices, including:​
🔐 AWS-hosted infrastructure with encryption protocols (TLS, AWS KMS)​
🔐 Multi-Factor Authentication (MFA) for system access​
🔐 Strict role-based access control (RBAC) for authorized personnel​
🔐 Regular security updates and vulnerability assessments

Despite our best efforts, no system is 100% secure. Users should adopt strong passwords and remain cautious when sharing login credentials.

6. User Rights & Data Control

Users have the right to:​
✔ Access their account information​
✔ Request deletion of their account and associated data​
✔ Opt out of marketing communications​
✔ Modify email notifications in account settings
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To make any data-related requests, contact support@track.tennis.

7. Data Retention Policy

• User email addresses are stored for the duration of the active account.
• Video recordings are stored indefinitely unless manually deleted by the user or facility administrators.
• Deleted data is not recoverable after permanent removal.

8. Children’s Privacy

Track Tennis is not intended for children under 13 years old. If we become aware of any data collection from minors without parental consent, we will take immediate action to remove it.

9. International Data Transfers

All data is securely stored within Amazon Web Services (AWS) cloud infrastructure.
Depending on user location, data may be transferred across different AWS data centers while maintaining strict security measures.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be reflected with a "Last Updated" date at the top of this page. We encourage users to review the policy regularly.

11. Contact Us

For questions or concerns regarding this Privacy Policy, please contact us at:​
Email: support@track.tennis​
Website: www.track.tennis
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By continuing to use Track Tennis, you acknowledge and accept the terms of this Privacy Policy.